How Warranty Policy Works

Welcome to Cokunst official page for processing warranty requests and making inquiries.

This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your Cokunst purchase may have caused.

Your product comes with a warranty. Sign-up within 7 days of receiving your product to claim the extended warranty.

30-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 30 days of purchase to receive a full refund for any reason.

All Cokunst products come with 3 month full warranty from the date of its original purchase.

Warranty Extension Program

If you register and record the order information on the official website, you can extend the warranty to 12 months.

If you have purchased Cokunst products from somewhere else, please contact seller for warranty cover.

What Does Warranty Not Cover

  • Improper use or installation
  • Cosmetic damage
  • Damage due to acts of nature. For example: lightning strikes, tornadoes and similar
  • Accidents
  • Misuse
  • Negligence
  • Commercial use
  • Modifications to any part of the product, including the antenna
  • Connection to an incorrect voltage supply
  • Attempted repair by anyone other than an authorized facility

In addition, the following are excluded from Cokunst warranty cover:

  •  Products purchased as 2nd hand or used
  •  Products purchased from unauthorized retailer and distributor
  •  Damage resulted from misuse and abusive action
  •  Damage resulted from chemical, fire, radioactive substance, poison, liquid
  •  Damage resulted from natural disaster